Returns & Exchanges
At UGREEN NAS US, we stand behind the quality of our storage solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your NAS device or accessory does not meet your expectations, we provide a streamlined return process for all eligible products.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all power cables, drive trays, documentation, and hardware to ensure eligibility for a full refund.
Ship the Product
Affix the provided shipping label to your package and drop it off at the designated carrier location; we recommend retaining your tracking number for reference.
Inspection and Refund
Once our technicians verify the condition of the returned hardware, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing